Delivery & Returns
DELIVERY INFORMATION
Delivery to UK Mainland only. Please be advised that we are not able to deliver to Northern Ireland and Channel Islands at the moment.
Online
Challenge 21 - You must be 18 or over to buy alcohol. You must not buy alcohol on behalf of those under 18. We apply the "Challenge 21" policy to all delivery and collection orders. We will not supply if the person receiving or collecting orders appears under the age of 21.
We charge a flat fee of £6.90 for delivery if your order is under 20kg and £10 inc-VAT if the order is over 20kg. Free delivery is available for orders above £100 (inc VAT).
We aim to ship items within the same working day but always within 2 working days, subject to the order being placed before 2pm and subject to the availability of stock. *If stock is not available at our warehouse and needs to come back from one of our stores before we ship to you, your order may take up to 5 working days to be shipped – whether that is to your delivery address or to one of our stores.
All our deliveries are put on a next-day delivery service via our APC courier. When your order is available for delivery, APC will send you a time slot so please make sure you are in to receive your parcel. Once your order has been dispatched, you will receive a shipment confirmation email and the following day you will receive a text from our courier with a delivery window. If your order has still not arrived, please email online@amathusdrinks.com, quoting your order number.
Look out for your shipment confirmation email, as once you receive this your order will arrive the following day.
High value products (above £1000) we recommend collecting from one of our stores. Alternatively, this item will be dispatched via London City Bond high-value delivery service which may take 5-7 working days. Our Customer Service Team will be in contact to confirm options.
Click and Collect from our Stores & Head Office
If you would like to collect your order from an Amathus store or our Head Office to save on delivery costs, this can take up to 2 working days. This is subject to availability of stock, which will be confirmed by Amathus after your order is placed. A member of staff will give you a call or send you an email once your order is ready for collection. You will be required to show proof of ID and payment card used before we can hand over the goods. You must arrange suitable transport to collect the goods.
Please note that 'click and collect' orders placed after 2pm on a Friday will be unavailable for collection over the weekend. You will need to wait until the following Monday to collect the order from your nominated store or Head Office. Our opening times can be found on each individual store page via stores and between 9:30 and 5:30 if collecting from our Head Office.
Wholesale & Trade
Our head office and warehouse situated at 309 Elveden Road, Park Royal NW10 7ST is open for business at levels to meet ongoing demand between 8.00am to 6.00pm Monday to Friday excluding Bank Holidays. We are not operating a voicemail service so please call between these times to speak to a member of staff.
Free delivery is available for orders above £150 ex VAT. There is no minimum order quantity but this is subject to a delivery charge of £12.50 ex VAT if less than £150, with an additional £1.25 for every 10kg above 20kg. Our next-day delivery cut-off deadline is 12.00pm, Monday – Friday. To allow for order processing time, orders should be placed at least 90 minutes before that deadline, in order to be delivered by 5.30pm on the next delivery day in your area. Our vans deliver daily to central London.