WEEKEND & BANK HOLIDAY ORDERS WILL BE DISPATCHED ON TUESDAY ON A NEXT DAY SERVICE

FREE DELIVERY ON ORDERS OVER £100 T&Cs apply

 MIX AND MATCH - BUY 6 OR MORE WINES & SPIRITS TO SAVE*

Delivery & Returns

Returns - All UK Addresses

Returns, Refunds and Cancellations

We want all our cusomers to be 100% happy with their order and it is our aim to ensure that all orders are supplied to our customers arrive in perfect condition.
You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchase.

Excludes perishable or personalised products or those products that have been specified as non-returnable.


1) How do I cancel an order? 

If you need to cancel an order you have just placed, you can do so by calling our customer service team on 020 8951 9840 and provide your order confirmation number and name.
If you call us after your item has shipped, we will be unable to cancel it and you will need to return to us. 
Please email us at online@amathusdrinks.com with your order confirmation number, full name and the reason you for the return.
Shipping charges are non-refundable. We advise you to obtain a postal receipt or send the items back via recorded delivery.

 

2) I’m unhappy with the order I received. How do I get a refund?

If you are unhappy with your product, you are entitled to a full refund if you return the items to us unopened and in the original packaging within 14 days of purchase.
To request a refund please email us at online@amathusdrinks.com with your order confirmation number, full name and the reason you for the return. Shipping charges are non-refundable. We advise you to obtain a postal receipt or send the items back via recorded delivery.

 

3) How do I go about returning an order I no longer want?

To return an item, please email us at online@amathusdrinks.com with your order confirmation number, full name and the reason you for the return.
Shipping charges are non-refundable. We advise you to obtain a postal receipt or send the items back via recorded delivery.

 

4) How long will my refund take to process?

When you place a successful online order, funds in your bank account will be deducted immediately.
If there is a problem with your order, you will be notified on the payment page. Very occasionally, a payment can fail and money can still be deducted from your account.
This is because the bank thinks the payment will be successful and holds the money in a pending state for 5 days. The money will be returned to you thereafter.
Refunds can take 5-7 days to appear in your bank account.


If you have any concerns please contact us immediately on 020 8951 9840 or email us at online@amathusdrinks.com.